HKSM

Structured written question sets used to quickly gather information from a large number of people.

Key Points

• Efficient for collecting input from many stakeholders in a short time.
• Can include closed-ended and open-ended questions for quantitative and qualitative data.
• Often administered online or on paper, enabling broad reach and anonymity.
• Less depth than interviews or workshops, so questions must be clear and unbiased.

Example

A project manager sends an online questionnaire to 250 users to rank feature priorities and report pain points, enabling rapid analysis and requirement prioritization.

PMP Example Question

Which tool should a project manager use to collect feedback from 400 distributed end users within one week and limited budget?

1. One-on-one interviews
2. Focus groups
3. Questionnaires
4. On-site observations

Correct Answer: C — Questionnaires

Explanation: Questionnaires allow rapid, low-cost data collection from a large, dispersed audience compared to interviews, focus groups, or observations.