HKSM
What You Will Learn
- Understand what Lean, Six Sigma, and Lean Six Sigma mean, and explain why organizations use all three together to improve quality and speed
- Identify the eight classic types of waste in your own office, service, or project environment using the DOWNTIME framework
- Map a process from start to finish and spot delays, rework, and bottlenecks that slow work down
- Use Voice of the Customer and Critical-to-Quality concepts to define what actually matters to the people you serve
- Build a SIPOC diagram, write a clear problem statement, and create a project charter for a small improvement project
- Follow the DMAIC roadmap — Define, Measure, Analyze, Improve, Control — to structure a real improvement project from start to finish
- Apply practical tools including check sheets, Pareto charts, 5 Whys, fishbone diagrams, 5S, and basic control plans
- Choose and scope a right-sized first project that shows measurable results and builds confidence with stakeholders
Requirements
- No prior experience needed — this course starts from the basics
What This Free Lean Six Sigma Course Covers
This free course introduces Lean Six Sigma to people who have never studied it before. It covers the full picture — what Lean is, what Six Sigma is, and how the two approaches work together — using plain language and real examples from office, service, and project environments. No manufacturing background is needed.
The course moves through the DMAIC framework step by step: Define, Measure, Analyze, Improve, and Control. Each phase is explained with practical tools you can apply to real problems — check sheets, Pareto charts, 5 Whys, fishbone diagrams, 5S, and basic control plans. Three case studies show how the tools connect across a complete improvement project.
By the end, you will know how to spot waste and variation in your own work, map a process clearly, frame a problem statement, and select a right-sized first project. You will also understand how belt levels — from White Belt to Yellow Belt — relate to different types of improvement work. The course is built for people who want to start using these ideas on the job, not just prepare for an exam.
This Course Includes
- 24 on-demand lectures
- Free access — no payment required
- Self-paced — learn on your own schedule
- Available on desktop and mobile
Who This Course Is For
- People starting from zero who want a clear, practical introduction to Lean Six Sigma without jargon or heavy statistics
- Professionals in office, service, or project roles who want to identify and fix everyday process problems at work
- Project managers, team leads, and analysts who need structured improvement tools without a statistics or engineering background
- Students and career changers who want a recognized improvement methodology to apply in new or current roles
Course Curriculum
How Lean and Six Sigma fit together and why organizations use both to improve quality and speed
The practical difference between the two approaches and how they work together
How to identify what customers value and how work flows through a process
The eight classic types of waste and how to recognize them in office, service, and project work
How to draw a process map and spot delays, rework, and confusion
How to define what customers care about and translate it into measurable quality requirements
How to scope and frame an improvement project using a SIPOC diagram
How to frame a problem clearly and align stakeholders before starting
The difference between data types, how sampling works, and why it matters for measurement
The basic statistics you need to understand improvement data, without heavy math
How to set up consistent measurement and collect reliable data
Applying the Define phase: scoping the project, identifying stakeholders, and setting quality targets
How to document current performance before making any changes
Using 5 Whys, fishbone diagrams, and Pareto charts to find the real causes of a problem
Choosing and implementing solutions that are practical and likely to stick
How to lock in improvements so gains do not fade after the project ends
A worked example showing how to define the problem and measure current performance
Continuing the case study: identifying root causes and selecting solutions
Completing the case study: building a control plan and tracking results
How to choose a right-sized first project and get the support you need to move it forward
- 24 on-demand lectures
- Free access
- Self-paced
- Desktop and mobile