HKSM

A section of the project or program management plan that explains how relevant quality policies, procedures, and standards will be applied to achieve the project's quality goals.

Key Points

• Part of the overall project/program management plan that directs how quality objectives will be met.
• Defines quality roles, responsibilities, processes (planning, assurance, control), and escalation paths.
• Specifies metrics, acceptance criteria, checklists, audits, and testing/inspection approaches.
• Aligns with organizational policies and compliance standards, and integrates with risk and change control.

Example

On a hospital construction project, the quality management plan sets concrete strength requirements, inspection checklists, roles for the contractor and QA inspector, a testing and audit schedule, defect thresholds, and procedures for handling nonconformances.

PMP Example Question

Which document explains how the organization's quality policies and procedures will be applied on the project to meet its quality goals?

1. Quality Management Plan
2. Quality Policy
3. Scope Management Plan
4. Requirements Traceability Matrix

Correct Answer: A - Quality management plan

Explanation: The quality management plan describes how applicable quality policies, procedures, and standards will be implemented to achieve the project's quality objectives.