HKSM
Quality Audits
Quality audits are systematic, independent reviews that verify whether project work follows the organization’s and project’s established policies, processes, and procedures.
Key Points
- Performed by an impartial party (e.g., PMO or QA) to avoid bias.
- Checks compliance with defined policies, processes, and procedures; highlights nonconformities.
- Identifies good practices and recommends corrective or preventive actions.
- Can be scheduled or ad hoc; results feed lessons learned and process improvements.
Example
Midway through a construction project, the QA team conducts a quality audit to review safety logs, inspection checklists, and change control records. They confirm whether crews are following approved procedures and document gaps, recommending training and updates to the site checklist.
PMP Example Question
What is the primary purpose of a quality audit in a project?
- To approve deliverables for final acceptance
- To measure team performance against the schedule baseline
- To verify adherence to organizational and project policies, processes, and procedures
- To estimate the cost of quality for upcoming phases
Correct Answer: C — Verify adherence to policies, processes, and procedures
Explanation: A quality audit focuses on compliance and process effectiveness, identifying best practices and gaps to drive improvements.
