Interpersonal Skills

Abilities that help you build, develop, and sustain effective relationships with other people.

Key Points

  • Include communication, active listening, empathy, and cultural awareness.
  • Enable collaboration, negotiation, conflict resolution, and trust-building.
  • Used with stakeholders, team members, sponsors, and vendors across the project life cycle.
  • Reduce misunderstandings and improve team morale and project outcomes.

Example

A project manager facilitates a tense requirements meeting by actively listening to each stakeholder, acknowledging concerns, summarizing points, and negotiating a compromise, then follows up to maintain trust and alignment.

PMP Example Question

Which action best demonstrates strong interpersonal skills by a project manager?

  1. Sending a detailed status email without inviting feedback.
  2. Escalating every stakeholder disagreement to the sponsor.
  3. Listening to stakeholder concerns, paraphrasing for clarity, and mediating a mutually acceptable solution.
  4. Relying solely on the project charter to resolve team conflicts.

Correct Answer: C — Listening, clarifying, and mediating to build and maintain relationships

Explanation: Interpersonal skills involve effective communication, empathy, and conflict resolution to strengthen relationships and reach agreement.

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