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Release Content

A concise set of critical details about the release deliverables, prepared so the Customer Support Team can effectively assist users.

Key Points

  • Summarizes what is in the release: features, fixes, and enhancements.
  • Highlights user impact, prerequisites, rollout plan, and support contacts.
  • Captures known issues, limitations, and recommended workarounds.
  • Feeds knowledge base updates and guides support ticket handling.

Example

A SaaS team prepares the release content for version 3.4: new billing dashboard, two bug fixes, a temporary limitation on export size, deployment date and time, affected user roles, rollback plan, and links to KB articles. Customer Support uses this to brief agents and answer user questions on launch day.

PMP Example Question

Which artifact compiles the features, fixes, known issues, and customer-impact notes for an upcoming release to equip the Customer Support Team?

  1. Release content
  2. Product backlog
  3. Definition of Done
  4. Sprint burndown chart

Correct Answer: A — Release content

Explanation: Release content is the summary of deliverables and related support information prepared to help Customer Support assist users after the release.

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