Quality
realize the business value the customer expects.
Key Points
- Quality means deliverables satisfy acceptance criteria and lead to the expected customer value.
- In agile, quality is built in through clear acceptance criteria and a strong Definition of Done.
- Acceptance criteria provide testable conditions to confirm requirements are met.
- Business value is validated by outcomes such as improved user satisfaction, revenue impact, or efficiency gains.
Example
A Scrum team delivers a new checkout flow that passes all acceptance tests and reduces cart abandonment by the forecasted 15%, confirming it meets acceptance criteria and delivers the anticipated business value.
PMP Example Question
In an agile project, which statement best describes quality?
- Delivering all documented scope regardless of customer outcomes.
- Meeting acceptance criteria and achieving the business value the customer expects.
- Completing every task planned in the sprint backlog.
- Minimizing defects even if the product does not deliver business benefits.
Correct Answer: B — Meeting acceptance criteria and achieving expected business value
Explanation: Quality in this context is confirmed when deliverables pass acceptance criteria and result in the customer-expected business value.
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