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Quality

The extent to which the built-in characteristics of a product, service, or process satisfy the stated or implied requirements.

Key Points

  • Quality means conformance to requirements, not luxury or grade.
  • It is verified against clear acceptance criteria, specs, and tolerances.
  • Planned and managed through quality planning, assurance, and control.
  • Prevention is preferred: building quality in costs less than fixing defects later.

Example

A software project specifies that page loads must be under 2 seconds for 95% of requests and uptime must be 99.9%. The team designs performance tests, monitors metrics, and fixes bottlenecks. When test results meet these thresholds, the deliverable is considered to have the required quality.

PMP Example Question

Which statement best describes quality in a project?

  1. How well a deliverable's inherent attributes meet agreed requirements.
  2. The number of features and options a deliverable provides.
  3. Stakeholder satisfaction regardless of specifications.
  4. Finishing the project on time and under budget.

Correct Answer: A — How well inherent characteristics meet requirements

Explanation: Quality is about conformance to requirements. It is different from grade (features), perceived value, and schedule or cost performance.

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Solve complex problems, reduce variation, and improve performance with confidence. This course is designed for professionals who already know the basics and want to apply advanced Lean Six Sigma tools to real business challenges.

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Take Control of Project Performance!

HK School of Management helps you go beyond status reports and gut feelings. In this advanced course, you’ll master Earned Value Management (EVM) to objectively measure progress, forecast outcomes, and take corrective action with confidence. Learn how WBS quality drives performance, how control accounts really work, and how to use EAC, TCPI, and variance analysis to make smarter decisions—before projects drift off track. Built around real-world examples and hands-on exercises, this course gives you practical tools you can apply immediately. Backed by our 30-day money-back guarantee—low risk, high impact for serious project professionals.

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