How to Get a Job For Project Managers

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Leadership for Project Managers

Learn how to lead and drive project success.

Project Management with AI

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Agile Project Management and SCRUM with AI

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Net Promoter Score

A customer loyalty metric that gauges how likely people are to recommend a companys products or services to others, summarized into a single score from a simple survey question.

Key Points

  • Based on one survey question: 'How likely are you to recommend us?' rated from 0 to 10.
  • Responses are grouped as Detractors (0-6), Passives (7-8), and Promoters (9-10).
  • NPS = percent Promoters minus percent Detractors; the result ranges from -100 to +100.
  • Used to track customer sentiment and guide product or service improvements over time.

Example

After an agile release, the team surveys 200 customers. They receive 90 Promoters, 70 Passives, and 40 Detractors. NPS = (90/200*100) - (40/200*100) = 45 - 20 = 25. The team reviews Detractor feedback to prioritize fixes in the next sprint.

PMP Example Question

Which measure captures how likely customers are to recommend a product or service and is calculated as the percentage of Promoters minus the percentage of Detractors?

  1. Customer Satisfaction (CSAT)
  2. Net Promoter Score
  3. Earned Value
  4. Schedule Performance Index

Correct Answer: B — Net Promoter Score

Explanation: NPS specifically measures likelihood to recommend and is computed as percent Promoters minus percent Detractors, yielding a score from -100 to +100.

ICS/OT Incident Response Drills and Exercises

An incident response plan is only a theory until the people who must use it have run it under pressure. This course helps OT engineers, operations leaders, IT responders, and security teams turn a plan on paper into a tested capability.

Define safe states and manual fallback before an incident forces the decision. Build escalation paths, tabletop exercises, and scenarios that expose the gaps a document review cannot find.

Then turn the results into evidence: an after-action report, owned improvements, recovery checks, and a drill cadence that keeps the program alive after the exercise ends.

24 lessons, 2.4 hours. US$47 one-time through HKSM Courses. 30-day money-back guarantee when 50% or less consumed.

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ICS/OT Incident Response Drills and Exercises course preview

Take Control of Project Performance!

HK School of Management helps you go beyond status reports and gut feelings. In this advanced course, you will learn Earned Value Management (EVM) to measure progress, forecast outcomes, and take corrective action. Learn how WBS quality drives performance, how control accounts work, and how to use EAC, TCPI, and variance analysis. Practical skills, tools, and guidance you can apply right away. Covered by Udemy's 30-day refund policy.

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