HKSM
Manage Team
Ongoing oversight of how team members perform, giving constructive feedback, resolving conflicts and issues, and adjusting roles or staffing so the project delivers at its best.
Key Points
- Monitor individual and team performance against the plan and expectations.
- Provide timely feedback, coaching, recognition, and corrective actions as needed.
- Resolve conflicts and remove impediments using appropriate techniques.
- Manage team changes (reassignments, onboarding/offboarding) and update project documents accordingly.
Example
A project manager sees test coverage slipping. She holds one-on-ones to identify skill gaps, pairs a senior tester with a junior member for coaching, mediates a disagreement between dev and QA on defect priorities, and temporarily brings in a contractor. Performance improves and the schedule stabilizes.
PMP Example Question
Two senior engineers are arguing over the design approach, creating delays. The project manager facilitates a resolution, documents performance observations, and reassigns tasks to balance workload. Which process is being performed?
- Develop Team
- Manage Team
- Control Resources
- Manage Communications
Correct Answer: B — Manage Team
Explanation: The scenario involves monitoring performance, giving feedback, resolving conflict, and adjusting team assignments, which are core activities of Manage Team.
