Interpersonal and Team Skills

Capabilities that help a project manager lead, collaborate, and communicate effectively with team members and other stakeholders.

Key Points

  • Includes abilities such as communication, leadership, facilitation, and conflict management.
  • Used across many processes to build trust, motivate the team, and resolve issues.
  • Essential for engaging stakeholders, aligning expectations, and gaining commitment.
  • Should be tailored to culture, context, and individual stakeholder needs.

Example

In a kickoff meeting, the project manager practices active listening, clarifies roles, mediates a disagreement between engineering and QA, and facilitates a shared working agreement. This use of communication, facilitation, and conflict resolution helps the team start aligned and motivated.

PMP Example Question

During a project workshop, the project manager uses active listening, facilitation, and conflict resolution to align expectations and secure buy-in. Which tool or technique is being applied?

  1. Expert judgment
  2. Interpersonal and team skills
  3. Data analysis
  4. Enterprise environmental factors

Correct Answer: B — Interpersonal and team skills

Explanation: Active listening, facilitation, and conflict resolution are interpersonal and team skills used to lead and interact effectively with team members and stakeholders.

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