HKSM
Flowchart
A diagram that visually maps one or more processes by showing their inputs, steps (including decisions), and resulting outputs within a system.
Key Points
- Shows the sequence of activities and decision points in a process.
- Uses standard symbols (start/end, process, decision, connectors) to improve clarity.
- Helps uncover bottlenecks, rework loops, and handoff issues.
- Useful for process mapping, quality management, and stakeholder communication.
Example
A project team documents its change control process with a flowchart: inputs include a submitted change request; steps cover initial screening, impact analysis, change control board decision, and implementation; outputs include an approved/Rejected change and updated baselines and logs.
PMP Example Question
During a process improvement effort, the team wants a visual that traces inputs through steps and decision points to the resulting outputs across a process. Which tool should the project manager use?
- Flowchart
- Pareto chart
- Responsibility assignment matrix
- Control chart
Correct Answer: A — Flowchart
Explanation: A flowchart depicts inputs, activities, decisions, and outputs of one or more processes. The other options analyze data or roles, not the step-by-step flow.
