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Data Gathering Techniques

Methods used to obtain data and information from multiple, diverse sources.

Key Points

  • Purpose is to elicit facts, opinions, and needs from stakeholders and records.
  • Common methods include interviews, surveys, focus groups, brainstorming, observation, document analysis, and benchmarking.
  • Choice of method depends on objectives, audience, access, cost, and required depth and accuracy.
  • Outputs feed later work such as requirements, risk identification, estimates, and decisions.

Example

A project manager collecting requirements for a new service conducts stakeholder interviews, distributes an online survey to remote users, reviews existing process documents, and holds a focus group to clarify conflicting needs.

PMP Example Question

During Collect Requirements, a project manager needs to elicit detailed needs from dispersed stakeholders while minimizing bias. Which tool or technique should be used?

  1. Data gathering techniques
  2. Alternatives analysis
  3. Data representation techniques
  4. Problem solving

Correct Answer: A — Data gathering techniques

Explanation: Interviews, surveys, and focus groups are data gathering techniques specifically used to collect information from stakeholders.

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