HKSM
Data Gathering Techniques
Methods used to obtain data and information from multiple, diverse sources.
Key Points
- Purpose is to elicit facts, opinions, and needs from stakeholders and records.
- Common methods include interviews, surveys, focus groups, brainstorming, observation, document analysis, and benchmarking.
- Choice of method depends on objectives, audience, access, cost, and required depth and accuracy.
- Outputs feed later work such as requirements, risk identification, estimates, and decisions.
Example
A project manager collecting requirements for a new service conducts stakeholder interviews, distributes an online survey to remote users, reviews existing process documents, and holds a focus group to clarify conflicting needs.
PMP Example Question
During Collect Requirements, a project manager needs to elicit detailed needs from dispersed stakeholders while minimizing bias. Which tool or technique should be used?
- Data gathering techniques
- Alternatives analysis
- Data representation techniques
- Problem solving
Correct Answer: A — Data gathering techniques
Explanation: Interviews, surveys, and focus groups are data gathering techniques specifically used to collect information from stakeholders.
