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Control Quality

The process of checking and documenting the outcomes of quality activities to evaluate performance and confirm that deliverables are complete, accurate, and meet customer needs.

Key Points

  • Focuses on inspecting work and deliverables to verify they meet defined quality criteria.
  • Relies on tools such as inspections, checklists, sampling, control charts, and testing.
  • Generates results like quality measurements, confirmed deliverables, defect logs, and potential change requests.
  • Occurs during project execution and is distinct from planning quality and improving process design.

Example

On a software project, the team runs system tests, records defects in a log, analyzes a control chart for defect trends, and re-tests fixes. Once a feature passes all acceptance criteria, the team marks the deliverable as confirmed and ready for stakeholder review.

PMP Example Question

During execution, the team performs inspections, documents test results, and compares them against acceptance criteria to ensure the product is correct. Which process are they performing?

  1. Plan Quality Management
  2. Manage Quality
  3. Control Quality
  4. Validate Scope

Correct Answer: C — Control Quality

Explanation: Control Quality is about measuring, inspecting, and recording results to verify that deliverables meet quality requirements. Manage Quality focuses on process and quality assurance, while Validate Scope is about formal acceptance by the customer.

Advanced Project Management — Measuring Project Performance

Move beyond guesswork and status reporting. This course helps you measure real progress, spot problems early, and make confident decisions using proven project performance techniques. If you manage complex projects and want clearer visibility and control, this course is built for you.

This is not abstract theory. You’ll work step by step through Earned Value Management (EVM), learning how cost, schedule, and scope come together to show true performance. You’ll build a solid foundation in EVM concepts, understand why formulas work, and learn how performance data actually supports leadership decisions.

You’ll master Work Breakdown Structures (WBS), control accounts, and budget baselines, then apply core EVM metrics like EAC, TCPI, and variance analysis. Through a detailed real-world example, you’ll forecast outcomes, analyze trends, and understand contingencies and management reserves with confidence.

Learn how experienced project managers monitor performance, communicate results clearly, and take corrective action before projects slip. With practical exercises and hands-on analysis, you’ll be ready to apply EVM immediately. Enroll now and start managing performance with clarity and control.



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