HKSM

A section of the overall project, program, or portfolio management plan that specifies how project information will be managed and shared, including timing, methods, and the people responsible.

Key Points

• Defines what information is communicated, to whom, in what format, and how often.
• Assigns roles and responsibilities for creating, reviewing, approving, and sending communications.
• Specifies channels, tools, languages, time zones, and data security considerations.
• Includes escalation paths and aligns with stakeholder engagement and change control; updated as the project evolves.

Example

On a software rollout, the plan states: the project manager emails a weekly status report to the sponsor every Friday; a biweekly steering committee meeting is held via video conference; critical issues are escalated to the sponsor within 24 hours; and all artifacts are stored on a secure project portal with read-only access for external vendors.

PMP Example Question

Which document identifies who sends project updates, the frequency, format, and distribution method for each stakeholder group?

1. Risk Register
2. Communications Management Plan
3. Stakeholder Register
4. Issue Log

Correct Answer: B — Communications Management Plan

Explanation: The communications management plan defines the content, timing, format, channels, and responsible parties for project communications.