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Communication Technology

The tools, platforms, systems, and software used to send, receive, and share information among project stakeholders.

Key Points

  • Covers both real-time (e.g., calls, video) and delayed (e.g., email, portals) channels.
  • Chosen based on urgency, complexity, confidentiality, stakeholder preferences, and access.
  • Should align with the communications management plan and organizational policies.
  • Helps provide traceability, archiving, and consistent messaging when properly configured.

Example

On a global project, the team uses a video conferencing platform for weekly reviews, a collaboration suite for chat and file sharing, an issue tracker for tickets, and a dashboard tool to publish status updates to all stakeholders.

PMP Example Question

Which of the following best represents communication technology on a project?

  1. Stakeholder Engagement Plan
  2. Video conferencing tool used for remote meetings
  3. Work Breakdown Structure
  4. RACI chart

Correct Answer: B — A video conferencing tool used to share information among stakeholders

Explanation: Communication technology refers to the tools and systems used to transfer information; the other options are project documents or charts, not technology.

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