HKSM
Communication Methods
Structured procedures and techniques used to share information among project stakeholders.
Key Points
- Common categories include interactive (two-way), push (sent to recipients), and pull (on-demand access).
- Select the method based on urgency, complexity, sensitivity, and stakeholder needs.
- Consider formality and documentation needs, from informal chats to formal reports.
- Examples of methods: meetings, emails, dashboards, collaboration tools, workshops, and video calls.
Example
The project manager holds a live workshop (interactive) to resolve design issues, emails a weekly status summary (push) to all stakeholders, and maintains a project wiki with specifications (pull) for anyone to access when needed.
PMP Example Question
During planning, a project manager decides that risk responses will be discussed in live workshops, schedule updates will be emailed, and technical documents will be posted to a shared repository. What is the PM defining?
- Communication requirements analysis
- Communication channels
- Communication methods
- Stakeholder engagement plan
Correct Answer: C — Communication methods
Explanation: The scenario describes the structured ways the team will share information (interactive, push, and pull), which are communication methods.
