HKSM

The systematic activity of eliciting, recording, and controlling stakeholder needs and requirements so the project can achieve its objectives.

Key Points

• Elicit stakeholder needs using techniques such as interviews, workshops, surveys, and observation.
• Translate needs into clear, measurable requirements with acceptance criteria.
• Document and maintain a requirements traceability matrix to link requirements to scope and deliverables.
• Control requirement changes through an agreed change process to keep alignment with project objectives.

Example

For an HR system upgrade, the project manager conducts workshops with HR, IT, and compliance to gather needs like secure employee data access, reporting, and audit trails. The team documents functional and nonfunctional requirements, builds a traceability matrix, and routes any requested changes through change control before updating the baseline.

PMP Example Question

During early planning, the project manager facilitates workshops and interviews to transform stakeholder needs into detailed, testable specifications and builds a traceability matrix. Which process is being performed?

1. Define Scope
2. Collect Requirements
3. Validate Scope
4. Control Scope

Correct Answer: B — Collect Requirements

Explanation: Collect Requirements focuses on eliciting, documenting, and managing stakeholder needs and creating artifacts like a requirements traceability matrix.