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Claims Administration

The organized handling of contract claims, including their intake, evaluation and decision, and formal notification of the results to the involved parties.

Key Points

  • Manages formal requests for adjustment under a contract when the buyer and seller disagree.
  • Typical steps: receive and log the claim, assess it against contract terms and evidence, issue a decision, and communicate outcomes within required timeframes.
  • Relies on strong documentation and traceability for audits and potential negotiation, mediation, arbitration, or litigation.
  • Results may include approved change orders or equitable adjustments, denial of the claim, and updates to project records and baselines.

Example

A contractor files a claim for extra payment due to differing site conditions. The project team records the claim, reviews contract clauses on site conditions, analyzes cost and schedule impacts, renders a written decision, and formally communicates the outcome to the contractor, with next steps and timelines for appeal.

PMP Example Question

During execution, a seller submits a formal request for additional payment due to scope ambiguity. You log the request, evaluate it against contract terms, issue a decision, and notify the seller in writing. What process are you performing?

  1. Claims administration
  2. Contract change control
  3. Conduct Procurements
  4. Procurement performance review

Correct Answer: A — Claims administration

Explanation: Claims administration is the process of receiving, deciding on, and formally communicating outcomes for contract claims.

ICS/OT Cybersecurity Fundamentals — Security Built for Industrial Systems

Industrial control systems cannot be secured like ordinary IT. A forced reboot, aggressive scan, or incompatible patch can interrupt production and create real safety consequences. Effective OT security begins with understanding the systems, constraints, and risks unique to industrial environments.

This course gives IT professionals, engineers, operators, and security practitioners a practical foundation in ICS threats, zone and conduit design, risk assessment, passive asset visibility, and vendor evaluation. You will learn how IEC 62443, NIST CSF, and MITRE ATT&CK for ICS apply where availability and safety come first.

Eight reconstructed incidents—including Stuxnet, Triton, Ukraine 2015, Colonial Pipeline, and PIPEDREAM—show how attackers move through OT environments, what they target, and which defenses could have changed the outcome.

Watch the course preview, then build the vocabulary, frameworks, and judgment needed to take credible first steps in ICS/OT cybersecurity.

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ICS/OT Cybersecurity Fundamentals course preview

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