Quality Management

In Scrum, quality management gives customers early visibility into issues and helps them decide whether the product will meet their needs. It works through three connected practices: planning for quality, controlling quality during delivery, and assuring quality by following agreed standards. Quality planning means clarifying what the Sprint and the overall project must deliver, defining acceptance criteria, selecting development methods, and assigning quality-related responsibilities across the Scrum Team.

Key Points

  • Provides early transparency to customers so problems are found and discussed quickly.
  • Combines three practices: quality planning, quality control, and quality assurance working together each Sprint.
  • Quality planning defines desired outcomes, acceptance criteria, engineering practices to use, and who on the Scrum Team owns which quality duties.
  • Ongoing tests, reviews, and inspections control quality; standards and continuous improvement activities assure it.

Example

A Scrum Team building a mobile app agrees on acceptance criteria for each Product Backlog item during Sprint Planning, chooses test-driven development and code reviews as standard methods, and clarifies that developers write unit tests while the tester manages exploratory test sessions. Throughout the Sprint they run automated tests and perform peer reviews (control), and at the Sprint Review customers see a working increment, raising issues early. A retrospective confirms the team will expand their Definition of Done to include performance checks (assurance).

PMP Example Question

In a Scrum project, which activity best represents Quality Planning?

  1. Documenting acceptance criteria for backlog items and agreeing on development practices for the Sprint
  2. Executing automated tests and logging defects during the Sprint
  3. Holding a retrospective to identify process improvements after the Sprint
  4. Performing a stage-gate review after the release to approve deployment

Correct Answer: A — Documenting acceptance criteria and agreeing on practices

Explanation: Quality planning defines what quality means for the Sprint and how it will be achieved, including acceptance criteria and agreed development methods. Options B and C relate to control and improvement, while D is a governance activity outside Scrum's typical flow.

How To Land the Job and Interview for Project Managers Course

Take the next big step in your project management career with HK School of Management. Whether you're breaking into the field or aiming for your dream job, this course gives you the tools to stand out, impress in interviews, and secure the role you deserve.

This isn’t just another job-hunting guide—it’s a tailored roadmap for project managers. You’ll craft winning resumes, tackle tough interview questions, and plan your first 90 days with confidence. Our hands-on approach includes real-world examples, AI-powered resume hacks, and interactive exercises to sharpen your skills.

You'll navigate the hiring process like a pro, with expert insights on personal branding, salary negotiation, and career growth strategies. Plus, downloadable templates and step-by-step guidance ensure you're always prepared.

Learn from seasoned professionals and join a community of ambitious project managers. Ready to land your ideal job and thrive in your career? Enroll now and take control of your future!



Launch your career!

HK School of Management delivers top-tier training in Project Management, Job Search Strategies, and Career Growth. For the price of a lunch, you’ll gain expert insights into landing your dream PM role, mastering interviews, and negotiating like a pro. With a 30-day money-back guarantee, there’s zero risk—just a clear path to success!

Learn More