HKSM

In the SBOK Guide, a 'product' is any outcome that delivers value to the customer, whether it is a physical item, a service, or another type of deliverable.

Key Points

• Product is defined by the value it provides to customers or users, not just by features.
• It can be a tangible good, a digital solution, a service, or any other deliverable.
• Agile teams deliver product value in small, usable increments aligned to a product vision and backlog.
• A Product Owner or similar role typically represents stakeholders to maximize product value.

Example

An agile team builds a new "one-click checkout" capability for an e-commerce site. The product here is the improved purchasing service delivered to customers, which increases convenience and conversion rates.

PMP Example Question

In the SBOK Guide context, what best describes a product?

1. The collection of project management plans and processes.
2. Any outcome that provides value to the customer, such as a physical item, a service, or another deliverable.
3. Only the tangible items produced by the project team.
4. The approved schedule baseline used to track progress.

Correct Answer: B - Any outcome that provides value to the customer, such as an item, a service, or another deliverable

Explanation: In the SBOK Guide, product is a broad term covering any deliverable that provides customer value, not just physical goods.