HKSM
Piloting Plan
A Piloting Plan is a detailed blueprint for running a pilot deployment. It defines the pilot's scope and objectives, identifies the target user group, sets the rollout timeline, outlines transition and cutover steps, specifies user preparation and training needs, describes success and evaluation criteria, and captures other deployment details to be shared with business stakeholders.
Key Points
- Clarifies pilot scope, objectives, and measurable success criteria.
- Identifies the pilot user group and lays out the rollout schedule.
- Details transition/cutover activities, support model, and user readiness steps.
- Communicates the plan and evaluation approach to business stakeholders.
Example
A team plans a 4-week pilot of a new service desk tool with 40 support agents. The piloting plan defines goals (reduce ticket handling time by 15%), the participant group, training sessions, a phased cutover, data migration steps, success metrics (SLA adherence, user satisfaction), and a decision gate with stakeholders to determine whether to scale to full deployment.
PMP Example Question
Which artifact defines the scope and objectives of a pilot, the target user base, schedule, transition approach, user preparation, and success criteria, and is shared with business stakeholders before a limited rollout?
- Piloting Plan
- Release Notes
- Communications Management Plan
- Product Roadmap
Correct Answer: A — Piloting Plan
Explanation: A Piloting Plan consolidates the purpose, participants, timing, transition steps, readiness activities, and evaluation criteria for a pilot and is communicated to stakeholders ahead of deployment.
