HKSM

Facilitated sessions where a small group of users or stakeholders discuss and rate a product, service, or intended outcome. Participants can ask each other questions and seek clarifications on specific topics or ideas. The dialogue, critique, and feedback generated help refine the solution, improve quality, and better align results with user expectations.

Key Points

• Structured, moderator-led discussions with a small, targeted group of stakeholders or users.
• Encourages peer-to-peer questions to clarify needs, features, and concepts.
• Generates qualitative insights that inform requirements, design decisions, and backlog refinement.
• Useful for exploring needs, testing concepts or prototypes, and uncovering usability issues.

Example

On an agile team developing a new checkout flow, the product owner hosts a 90-minute focus group with 10 frequent shoppers to review a clickable prototype. Participants discuss alternatives, ask each other about expectations for shipping cost visibility, and rate the clarity of steps. The insights lead to a revised design and new user stories in the backlog.

PMP Example Question

During Collect Requirements, the team wants a technique where a small group of end users can discuss and rate a prototype while asking each other questions. Which technique should they use?

1. Focus group meetings
2. Delphi technique
3. Benchmarking
4. Questionnaires and surveys

Correct Answer: A — Focus group meetings

Explanation: Focus groups are moderated, interactive discussions among a small set of participants; Delphi is anonymous expert consensus, benchmarking compares to external standards, and surveys collect individual responses without group interaction.